> ⚠️ Template, not legal advice. Adjust the numbers to match decision D6 in
> `docs/02-decisions.md`, then have it reviewed. A clear, fair policy reduces chargebacks.
[PRODUCT / COMPANY NAME]
Effective date: [DATE]
If you're not satisfied, request a refund within [14] days of your first payment for a new
subscription and we'll refund it, no questions asked. Email [support@yourbrand.com] from your
account email.
Subscription renewals are generally non-refundable. To avoid an unwanted renewal, cancel before
your renewal date using the billing portal. We send a reminder before [annual] renewals. If you
were charged for a renewal you didn't intend and hadn't used the product that period, contact us —
we review these case by case and may issue a refund or credit at our discretion.
You can cancel anytime from the billing portal. Cancellation stops future renewals; you keep
access until the end of the current paid period. We do not provide partial refunds for the unused
portion of a period unless required by law.
When you remove seats, billing is prorated going forward. We may, at our discretion, refund the
unused remainder of removed seats for the current period.
Approved refunds are returned to your original payment method via Stripe, typically within **5–10
business days** depending on your bank.
If you have a billing concern, please contact us first — we can usually resolve it faster than
your bank. Filing a chargeback without contacting us may result in suspension of your account while
the dispute is reviewed.
We reserve the right to decline refunds in cases of evident abuse (e.g., repeated refund requests,
or violations of our [Terms](terms-of-service.md) or [EULA](eula.md)).
[support@yourbrand.com] — [COMPANY LEGAL NAME]